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The 10 golden rules of customer service : & the story of the $6,000 egg / Todd Duncan and Deb Duncan.
The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers-- Description from publisher website.
Record details
- ISBN: 9781492679530
- ISBN: 1492679534
- Physical Description: xxii, 101 pages : color illustrations ; 19 cm
- Publisher: Napervill, IL : Simple Truths, [2019]
- Copyright: ℗♭2019
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Subject: | Customer relations. Customer services. Marketing. Customer relations. Customer services. Marketing. |