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The 10 golden rules of customer service : & the story of the $6,000 egg / Todd Duncan and Deb Duncan.

Duncan, Todd, 1957- (author.). Duncan, Deb, (author.).
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Available copies

  • 0 of 1 copy available at Evergreen Indiana.

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Greenwood PL - Greenwood 658.812 DUN (Text) 36626104071261 2nd Floor New Adult In process -

Record details

  • ISBN: 9781492679530
  • ISBN: 1492679534
  • Physical Description: xxii, 101 pages : color illustrations ; 19 cm
  • Publisher: Napervill, IL : Simple Truths, [2019]

Content descriptions

Summary, etc.:
The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers-- Description from publisher website.
Subject: Customer relations.
Customer services.
Marketing.

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