Woo, wow, and win : service design, strategy, and the art of customer delight / Thomas A. Steart, and Patricia O'Connell.
- 1 of 1 copy available at Evergreen Indiana.
0 current holds with 1 total copy.
|Location||Call Number / Copy Notes||Barcode||Shelving Location||Status||Due Date|
|Scott County PL - Austin||658.8 STE (Text)||35830801840090||Non-Fiction||Available||-|
- ISBN: 9780062415691
- ISBN: 0062415697
- Physical Description: 315 pages : illustrations, charts ; 24 cm
- Edition: First edition.
"Two best-selling authors and business experts use real-world examples to demonstrate the importance of Service Design in keeping modern customers, who have many choices and high expectations, happy and coming back,"--Baker & Taylor.
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