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Woo, wow, and win : service design, strategy, and the art of customer delight / Thomas A. Steart, and Patricia O'Connell.

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Available copies

  • 1 of 1 copy available at Evergreen Indiana.

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Scott County PL - Austin 658.8 STE (Text) 35830801840090 Non-Fiction Available -

Record details

  • ISBN: 9780062415691
  • ISBN: 0062415697
  • Physical Description: 315 pages : illustrations, charts ; 24 cm
  • Edition: First edition.

Content descriptions

General Note:
includes index.
Summary, etc.:
"Two best-selling authors and business experts use real-world examples to demonstrate the importance of Service Design in keeping modern customers, who have many choices and high expectations, happy and coming back,"--Baker & Taylor.
Subject: Customer services.
Customer relations.
Service industries.

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