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Never lose a customer again : turn any sale into lifelong loyalty in 100 days / Joey Coleman.

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Available copies

  • 2 of 2 copies available at Evergreen Indiana.

Current holds

0 current holds with 2 total copies.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Greenwood PL - Greenwood 658.812 COL (Text) 36626103944104 Adult Nonfiction Available -
Lebanon PL - Lebanon 658.812 COL (Text) 34330513238957 Adult - Non-Fiction Available -

Record details

  • ISBN: 9780735220034
  • ISBN: 0735220034
  • Physical Description: x, 353 pages : illustrations ; 24 cm
  • Publisher: New York : Portfolio/Penguin, [2018]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references (pages 339-343) and index.
Formatted Contents Note:
A letter from the author: the future of business is H2H -- If a dentist can do it, why can't you? -- The cost of losing a customer -- Customer direction: a structural and cultural problem -- What is customer experience? -- You only have 100 days (if that long) to get it right -- The eight phases of the customer experience -- Phase 1: Assess -- Phase 2: Admit -- Phase 3: Affirm -- Phase 4: Activate -- Phase 5: Acclimate -- Phase 6: Accomplish -- Phase 7: Adopt -- Phase 8: Advocate -- Get started: how to stop losing customers today -- Conclusion: if Comcast can do it, so can you.
Subject: Customer relations.
Customer loyalty.
Marketing.

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