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  • 1 of 1 copy available at Evergreen Indiana.

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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Newburgh Chandler PL - Bell Road Library TEEN 381.34 YATES 2011 (Text) 39206020598775 NonFiction Available -

Record details

  • ISBN: 9780062009883
  • ISBN: 0062009885
  • Physical Description: xii, 258 pages ; 21 cm
  • Edition: 1st ed.
  • Publisher: New York, NY : HaperPaperbacks, [2011]

Content descriptions

General Note:
Includes index.
Formatted Contents Note:
Introduction: the power within -- Dial H for human being : mastering the customer service call -- Poisoned pen : writing a successful complaint letter -- Brave new world : harnessing the power of the internet -- A royal pain : getting the health insurance you've paid for -- The unfriendly skies : troubleshooting your travels -- Tough little guys : avoiding contractor cons -- The peoples' court : navigating small claims court -- Power struggle : battling the big, bad utilities -- Uncivil servants : getting your government to work for you -- Money business : holding your bank accountable -- Credit crunch : getting a handle on your history -- Stop, thief : protecting your identity -- Car talk : keeping dealers and mechanics honest -- Lotto letdown : saying no to Nigerian royalty and other scams -- The silk-lined coffin : planning a funeral without being exploited -- Becoming your own problem solver.
Subject: Customer services.
Consumer complaints.
Customer relations.

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