Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better / Richard M. Dougherty.
http://www.loc.gov/catdir/toc/ecip082/2007040288.html - Table of contents only
- ISBN: 9780810851986 (pbk. : alk. paper)
- ISBN: 0810851989 (pbk. : alk. paper)
- Physical Description: xviii, 269 p. : ill. ; 26 cm.
- Publisher: Lanham, Md. : Scarecrow Press, 2008.
|General Note:|| Rev. ed. of: Scientific management of library operations. 2nd ed. 1982.
|Bibliography, etc. Note:|| Includes bibliographical references and index.
|Formatted Contents Note:|| The roots of scientific management -- The impact of technology : environments, productivity, and staff roles -- Identifying targets of opportunity -- Identifying the problem : diagnostic tools -- Preparing for a study -- Block diagram -- Tools for process analysis -- Tools for special situations -- Forms and templates -- Tracking systems : throughput/delay analysis -- Self-administered diary studies -- Work sampling -- Direct time study -- Costs -- Assessing current activities -- Designing streamlined activities -- Implementing new activities -- Managing organizational change.
|Summary, etc.:|| "Streamlining Library Services provides information on how to diagnose problem areas using such tools as Pareto and fishbone charts; use brainstorming; organize a work-flow study; and build and present cost studies. Special emphasis is placed on activities that should occur after the analysis is concluded, including data analysis, study results, and making recommendations to management. Guidelines are provided for managers and staff as they strive to streamline activities. Topics include implementation issues and strategies that must be addressed as new workflows and services are introduced, and organizational change issues and strategies for building staff support toward change."--BOOK JACKET.
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