De-escalate : how to calm an angry person in 90 seconds or less / Douglas E. Noll.
- 2 of 3 copies available at Evergreen Indiana.
0 current holds with 3 total copies.
|Location||Call Number / Copy Notes||Barcode||Shelving Location||Status||Due Date|
|Batesville Mem. PL - Batesville||303.69 NOLL (Text)||34706001585274||Non-Fiction 300-399||Available||-|
|Kendallville PL - Limberlost Branch||RELATIONSHIPS Noll (Text)||37516002032355||AdultNF Relationships||Available||-|
|Zionsville PL - Hussey-Mayfield Memorial Branch||303.69 NOLL (Text)||33946003264095||New Books . 2nd Floor||Checked out||05/29/2018|
- ISBN: 9781582706559
- ISBN: 1582706557
- Physical Description: xxvii, 228 pages : illustrations ; 22 cm
- Edition: First Atria Paperback/Beyond Words paperback edition.
- Publisher: New York : Atria Paperback, 2017.
- Copyright: ©2017
|Bibliography, etc. Note:||
Includes bibliographical references and index.
|Formatted Contents Note:||
Foreword / by Brit Elders -- Introduction -- Secret revealed -- Affect labeling in action -- After restoring the clam, then what? Minimum coercion, maximum listening -- Art of core messaging -- Peacemaking in relationships -- Be an affect label leader -- Power of self-awareness -- A master skill for teachers -- How to be civil in an uncivil society -- Afterword.
"We live in a more socially polarized time nationally and globally then ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process to you--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less, and how to apply this skill in all areas of life. A timely and practical relationship book with simple, easy to understand steps, De-Escalate walks readers through real-life examples and scenario-based conversations in order to master his technique, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to transform lives, co-exist and co-respect for a more caring and compassionate future"-- Provided by publisher.
Search for related items by subject
FAMILY & RELATIONSHIPS / Conflict Resolution.
FAMILY & RELATIONSHIPS / Anger (see also SELF-HELP / Anger Management).