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De-escalate : how to calm an angry person in 90 seconds or less / Douglas E. Noll.

Noll, Douglas, 1950- (author.). Elders, Brit, (author of foreward.).

Available copies

  • 2 of 3 copies available at Evergreen Indiana.

Current holds

0 current holds with 3 total copies.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Batesville Mem. PL - Batesville 303.69 NOLL (Text) 34706001585274 Non-Fiction 300-399 Available -
Kendallville PL - Limberlost Branch RELATIONSHIPS Noll (Text) 37516002032355 AdultNF Relationships Available -
Zionsville PL - Hussey-Mayfield Memorial Branch 303.69 NOLL (Text) 33946003264095 New Books . 2nd Floor Checked out 05/29/2018

Record details

  • ISBN: 9781582706559
  • ISBN: 1582706557
  • Physical Description: xxvii, 228 pages : illustrations ; 22 cm
  • Edition: First Atria Paperback/Beyond Words paperback edition.
  • Publisher: New York : Atria Paperback, 2017.

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references and index.
Formatted Contents Note:
Foreword / by Brit Elders -- Introduction -- Secret revealed -- Affect labeling in action -- After restoring the clam, then what? Minimum coercion, maximum listening -- Art of core messaging -- Peacemaking in relationships -- Be an affect label leader -- Power of self-awareness -- A master skill for teachers -- How to be civil in an uncivil society -- Afterword.
Summary, etc.:
"We live in a more socially polarized time nationally and globally then ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process to you--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less, and how to apply this skill in all areas of life. A timely and practical relationship book with simple, easy to understand steps, De-Escalate walks readers through real-life examples and scenario-based conversations in order to master his technique, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to transform lives, co-exist and co-respect for a more caring and compassionate future"-- Provided by publisher.
Subject: Anger.
Interpersonal relations.
Interpersonal communication.
Conflict management.
Psychology.
FAMILY & RELATIONSHIPS / Conflict Resolution.
FAMILY & RELATIONSHIPS / Anger (see also SELF-HELP / Anger Management).

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