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De-escalate : how to calm an angry person in 90 seconds or less / Douglas E. Noll, JD, MA.

Available copies

  • 2 of 2 copies available at Evergreen Indiana.

Current holds

0 current holds with 2 total copies.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Batesville Mem. PL - Batesville 303.69 NOLL (Text) 34706001585274 Non-Fiction 300-399 Available -
Kendallville PL - Limberlost Branch RELATIONSHIPS Noll (Text) 37516002032355 Adult New Book Shelf Available -

Record details

  • ISBN: 9781582706559
  • ISBN: 1582706557
  • Physical Description: xxvii, 228 pages : illustrations ; 22 cm.
  • Publisher: Hillsboro, Oregon : Atria Books, [2017].

Content descriptions

Bibliography, etc. Note: Includes bibliographical references and index.
Summary, etc.: "Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. We live in an increasingly divided world and most of us have encountered our fair share of aggressive people and difficult confrontations. Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, non-aggressive ones. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills, based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society. With De-Escalate, we can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all"-- Provided by publisher.
"We live in a more socially polarized time nationally and globally then ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people. Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process to you--to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less, and how to apply this skill in all areas of life. A timely and practical relationship book with simple, easy to understand steps, De-Escalate walks readers through real-life examples and scenario-based conversations in order to master his technique, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to transform lives, co-exist and co-respect for a more caring and compassionate future"-- Provided by publisher.
Subject: Anger.
Interpersonal relations.
Interpersonal communication.
Conflict management.
FAMILY & RELATIONSHIPS / Conflict Resolution.
FAMILY & RELATIONSHIPS / Anger (see also SELF-HELP / Anger Management)

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