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Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith.

Todaro, Julie, 1950- (Author). Smith, Mark, 1956- (Added Author).
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Electronic resources

Available copies

  • 3 of 3 copies available at Evergreen Indiana.

Current holds

0 current holds with 3 total copies.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Indiana State Library - Indianapolis ISLM Z668.5 .T63 2006 (Text) 00000105839989 General book Available -
New Castle-Henry County PL - New Castle 020.71 TODA (Text) 39231031891654 Reference Material Available -
Starke Co PL - Schricker Main Library (Knox) PRO 020.71 TOD (Text) 30032001459590 PROFESSIONAL Available -

Record details

  • ISBN: 155570560X (pbk.)
  • ISBN: 9781555705602 (pbk.)
  • Physical Description: viii, 160 pages ; 28 cm
  • Publisher: New York : Neal-Schuman Publishers, [2006]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references and index.
Formatted Contents Note:
Determining customer service essentials -- Examining general training guidelines -- Preparing specific training for library staff and volunteers -- Assessing and anticipating the needs of customers -- Tracking and responding to customer feedback -- Planning staff-development days -- Instituting continuous learning in libraries -- Integrating continuous learning with customer service -- Resource tools for customer service managers and trainees.
Subject: Library employees > In-service training.
Public services (Libraries)
Customer services.

Additional Resources