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Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross with Andrew Szabo and Michael Hoffman.

Gross, T. Scott, author. (Author). Szabo, Andrew, author. (Added Author). Hoffman, Michael, author. (Added Author).
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Available copies

  • 1 of 1 copy available at Evergreen Indiana.

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Carnegie Public Library of Steuben County - Angola 658.812 GRO (Text) 33118000176741 Adult: New Book Available -

Record details

  • ISBN: 9781510708174
  • ISBN: 1510708170
  • Physical Description: xi, 214 pages ; 23 cm
  • Edition: Third edition.
  • Publisher: New york : Allworth Press, [2016]

Content descriptions

General Note: Includes index.
Formatted Contents Note: In the beginning -- More POS stories -- Sam walton's killing me! Or why POS is the competative advantage -- Service is an affair of the heart -- Trends -- A positively outrageous solution -- The history of POS -- Inviting the customer to play -- Competence, confidence, comfort -- The first step to POS: microbranding -- The secret to standing out -- See it! -- Name it! -- Staff it!: you cannot win with a losing team -- Market it like there's no tomorrow! -- POS marketing -- The manager's toolbox -- The manager's toolbox.
Subject: Customer services.

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