How the private sector monitors customer satisfaction : a benchmarking report.
- Physical Description: 1 online resource (i, 5 pages, A-1 pages) : illustrations
- Publisher: [Washington, D.C.] : Department of Health and Human Services, Office of Inspector General, 1994.
|General Note:|| Title from title screen (viewed July 6, 2016).
|Bibliography, etc. Note:|| Includes bibliographical references (page A-1).
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