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How the private sector monitors customer satisfaction : a benchmarking report.

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Record details

  • Physical Description: 1 online resource (i, 5 pages, A-1 pages) : illustrations
  • Publisher: [Washington, D.C.] : Department of Health and Human Services, Office of Inspector General, 1994.

Content descriptions

General Note: Title from title screen (viewed July 6, 2016).
"April 1994."
"OEI-02-94-00060."
Bibliography, etc. Note: Includes bibliographical references (page A-1).
Subject: Consumer satisfaction > United States > Measurement.
Administrative agencies > United States > Evaluation.

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