Amaze every customer every time : 52 tools for delivering the most amazing customer service on the planet / Shep Hyken.
- http://www.loc.gov/catdir/enhancements/fy1408/2013931924-d.html - Publisher description
- http://www.loc.gov/catdir/enhancements/fy1408/2013931924-b.html - Contributor biographical information
- 0 of 1 copy available at Evergreen Indiana.
0 current holds with 1 total copy.
|Location||Call Number / Copy Notes||Barcode||Shelving Location||Status||Due Date|
|Peabody Public Library - Columbia City||REFERENCE 658.812 HYKEN (Text)||30403002186641||Adult - Reference||In process||-|
- ISBN: 9781626340091
- ISBN: 1626340099
- ISBN: 9781626340374
- ISBN: 1626340374
- Physical Description: 234 pages ; 24 cm
- Edition: First edition.
- Publisher: Austin, Texas : Greenleaf Book Group Press, 
- Copyright: ©2013
|General Note:|| Includes index.
|Formatted Contents Note:|| Part one: Amazement 101 -- Chapter one: Introduction to amazement -- Chapter two: The case for ace -- Chapter three: People with the passion to serve -- Chapter four: Operationalizing helpful -- Chapter five: The seven amazement principles -- Part two: The 52 tools for customer amazement -- Chapter six: Leadership -- Chapter seven: Culture -- Chapter eight: One-on-one -- Chapter nine: The competitive edge -- Chapter ten: Community -- Chapter eleven: Create a demanding customer.
|Summary, etc.:|| Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.--INSIDE FLAP.
|Additional Physical Form available Note:|| Issued also as an ebook.
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