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Amaze every customer every time : 52 tools for delivering the most amazing customer service on the planet / Shep Hyken.

Hyken, Shep, (author.).

Electronic resources

Available copies

  • 1 of 1 copy available at Evergreen Indiana.

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Peabody PL - Columbia City REFERENCE 658.812 HYKEN (Text) 30403002186641 Adult - Reference Available -

Record details

  • ISBN: 9781626340091
  • ISBN: 1626340099
  • ISBN: 9781626340374
  • ISBN: 1626340374
  • Physical Description: 234 pages ; 24 cm
  • Edition: First edition.
  • Publisher: Austin, Texas : Greenleaf Book Group Press, [2013]

Content descriptions

General Note:
Includes index.
Formatted Contents Note:
Part one: Amazement 101 -- Chapter one: Introduction to amazement -- Chapter two: Case for ace -- Chapter three: People with the passion to serve -- Chapter four: Operationalizing helpful -- Chapter five: Seven amazement principles -- Part two: The 52 tools for customer amazement -- Chapter six: Leadership -- Chapter seven: Culture -- Chapter eight: One-on-one -- Chapter nine: Competitive edge -- Chapter ten: Community -- Chapter eleven: Create a demanding customer.
Summary, etc.:
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.--INSIDE FLAP.
Additional Physical Form available Note:
Issued also as an ebook.
Subject: Customer services.
Consumer satisfaction.
Employee empowerment.
Corporate culture.
Success in business.

Additional Resources