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A complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow and Claus Moller.

Barlow, Janelle, 1943- (Author). Møller, Claus, 1942- (Added Author).
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Available copies

  • 1 of 1 copy available at Evergreen Indiana.

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Eckhart PL - Main 658.8 BAR (Text) 840191000465958 Nonfiction - Main Floor Available -

Record details

  • ISBN: 1881052818 (pbk.)
  • Physical Description: 222 pages ; 23 cm
  • Publisher: San Francisco, CA : Berrett-Koehler Publishers, 1996.

Content descriptions

Bibliography, etc. Note: Includes bibliographical references and index.
Subject: Consumer complaints.
Customer services.

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