It's the customer, stupid! : 34 Wake-up Calls to Help You Stay Client-Focused. / Michael A Aun.
- ISBN: 9781118001264 (electronic bk)
- ISBN: 9781118001288 (electronic bk)
- Publisher: [Place of publication not identified] : [publisher not identified], 2011.
Ruthlessly focus on what's convenient for customers, not what's convenient for youNinety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't.Get proven steps to REALLY put your customer at the center of what you doDistinguish your business from the competition by understanding the...The EPUB format of this title may not be compatible for use on all handheld devices.
Electronic reproduction. New York : Wiley, 2011. Requires OverDrive Read (file size: N/A KB) or Adobe Digital Editions (file size: 3444 KB) or Adobe Digital Editions (file size: 1270 KB) or Amazon Kindle (file size: N/A KB).
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