Powerful phrases for dealing with difficult people : over 325 ready-to-use words and phrases for working with challenging personalities / Renee Evenson.
- ISBN: 9780814432990 (electronic bk.)
- Physical Description: 1 online resource
- Publisher: New York : AMACOM American Management Association, 2013.
|General Note:|| Includes index.
|Formatted Contents Note:|| Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause.
|Reproduction Note:|| Electronic reproduction. New York AMACOM Books 2013 Available via World Wide Web.
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