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Powerful phrases for dealing with difficult people : over 325 ready-to-use words and phrases for working with challenging personalities / Renee Evenson.

Evenson, Renee, 1951- (Author). OverDrive, Inc. (Added Author).
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Electronic resources

Record details

  • ISBN: 9780814432990 (electronic bk.)
  • Physical Description: 1 online resource
  • Publisher: New York : AMACOM American Management Association, 2013.

Content descriptions

General Note:
Includes index.
Electronic book.
Formatted Contents Note:
Introduction -- Powerful phrases + actions = successful work relationships -- Communicating powerful phrases -- Actions that enhance powerful phrases -- Effective conflict resolution = strengthened work relationships -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause.
Reproduction Note:
Electronic reproduction. New York AMACOM Books 2013 Available via World Wide Web.
Subject: Problem employees.
Personnel management.
English language > Terms and phrases.
Genre: Electronic books.

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