- 1 of 1 copy available at Evergreen Indiana.
0 current holds with 1 total copy.
|Location||Call Number / Copy Notes||Barcode||Shelving Location||Status||Due Date|
|Schricker Main Library||PRO 651.73 PRO (Text)||30032001570537||PROFESSIONAL||Available||-|
- ISBN: 9781934147894
- Physical Description: 2 DVD Color,187 min.
- Publisher: Overland Park, KS CareerTrack 2008
|Summary, etc.:|| This program will give you a crash course in the communication techniques that everyone should know and practice. You'll learn specific skills to help you deal with angry and abusive callers, and end every call with a mutually beneficial resolution.