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Professional telephone skills

Smith, Debra (Author).
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Available copies

  • 1 of 1 copy available at Evergreen Indiana.

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Schricker Main Library PRO 651.73 PRO (Text) 30032001570537 PROFESSIONAL Available -

Record details

  • ISBN: 9781934147894
  • Physical Description: 2 DVD Color,187 min.
  • Publisher: Overland Park, KS CareerTrack 2008

Content descriptions

Summary, etc.: This program will give you a crash course in the communication techniques that everyone should know and practice. You'll learn specific skills to help you deal with angry and abusive callers, and end every call with a mutually beneficial resolution.

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