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The value profit chain : treat employees like customers and customers like employees / James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger.

Heskett, James L. (Author). Sasser, W. Earl. (Added Author). Schlesinger, Leonard A. (Added Author).
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Available copies

  • 2 of 2 copies available at Evergreen Indiana.

Current holds

0 current holds with 2 total copies.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Schricker Main Library 658.81 HES (Text) 30032010275508 ADULT NON-FICTION Available -
Westfield Washington Public Library - Westfield 658.812 HESKETT (Text) 78292000193469 Adult Non-Fiction Book Collection Available -

Record details

  • ISBN: 0743225694 :
  • Physical Description: xxii, 377 p. : ill. ; 24 cm.
  • Publisher: New York : Free Press, c2003.

Content descriptions

Bibliography, etc. Note: Includes bibliographical references (p. 345-360) and index.
Citation/References Note: Bklst 12/01/2002
PW 11/18/2002
Subject: Customer services.
Consumer satisfaction.
Organizational effectiveness.
Communication in marketing.
Employee loyalty.

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