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Win the customer : 70 Simple Rules for Sensational Service. / Flavio Martins.

Martins, Flavio. (Author).
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Electronic resources

Record details

  • ISBN: 9780814436257 (electronic bk)
  • Physical Description: 1 online resource
  • Publisher: [Place of publication not identified] : [publisher not identified], 2015.

Content descriptions

Summary, etc.:
Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences.Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows readers how to:Align the business around a customer service missionMake every employee a customer service agentCreate an environment in which exceptional service experiences can happenHumanize customer service, virtually and in personFind a way to say "yes" even when the answer is "no"Ask fewer questions-and provide more answersUse words that win customersEmpower employees to find innovative solutionsLearn from your...
Reproduction Note:
Electronic reproduction. New York : AMACOM, 2015. Requires OverDrive Read (file size: N/A KB) or Adobe Digital Editions (file size: 1613 KB) or Adobe Digital Editions (file size: 702 KB) or Amazon Kindle (file size: N/A KB).
Subject: Nonfiction.
Genre: Electronic books.

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