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Anticipate [electronic resource] : Knowing What Customers Need Before They Do. Bill Thomas.

Thomas, Bill. (Author).
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Electronic resources

Record details

  • ISBN: 9781118420232 (electronic bk)
  • ISBN: 9781118417218 (electronic bk)
  • Physical Description: 1 online resource
  • Date Published: 2012.

Content descriptions

Summary, etc.: Design and implement the ideal customer focus Anticipate provides business readers with a practical how-to approach for taking their customer-supplier relationship to one that is more sustainable and more mutually profitable. Much of the discussion on customer experience has centered on the hospitality or retail industries and has showcased the discrete techniques organizations use to deliver better service and create more satisfied customers. Anticipate extends and integrates those techniques to deliver an end-to-end customer experience that can be applied in any industry, by any type of organization. Get proven guidance on how to design and implement a customer-focused journey that moves beyond the transaction and satisfied customers, to a relationship and culture that creates and leverages loyalty -- and the profitability that comes with it....The EPUB format of this title may not be compatible for use on all handheld devices.
Reproduction Note: Electronic reproduction. New York : Wiley, 2012. Requires OverDrive Read (file size: N/A KB) or Adobe Digital Editions (file size: 1066 KB) or Adobe Digital Editions (file size: 4568 KB) or Amazon Kindle (file size: N/A KB).
Subject: Nonfiction.
Genre: Electronic books.

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