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On great service : a framework for action / Leonard L. Berry.

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Available copies

  • 2 of 2 copies available at Evergreen Indiana.

Current holds

0 current holds with 2 total copies.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Adams PL Sys. - Decatur Branch 658.5 BER ON (Text) 34207000026790 Adult Non-Fiction Available -
Flora-Monroe Twp PL - Flora 658.5 BER (Text) 50825010063351 Non-Fiction Available -

Record details

  • ISBN: 0029185556 :
  • Physical Description: xi, 292 pages : illustrations ; 25 cm
  • Publisher: New York : Free Press, [1995]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references (pages 271-281) and index.
Formatted Contents Note:
A framework for great service -- Nurture service leadership -- Build a service quality information system -- Create a service strategy -- Commit to the principles of great service -- Organize for great service -- Embrace technology -- Compete for talent -- Develop service skills and knowledge -- Empower servers to serve -- Work at teamwork -- Measure performance, reward excellence -- The artistry of great service.
Subject: Customer services > Quality control.
Customer services > United States > Management > Case studies.

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