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The workplace violence prevention handbook / Don Philpott and Don Grimme.

Philpott, Don.(Author).
Grimme, Don.(Added Author).

Available copies

  • 2 of 2 copies available at Evergreen Indiana.

Current holds

0 current holds with 2 total copies.

Show Only Available Copies
Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Fayette Co PL - Connersville R 658.38 PHI (Text) 39230031533464 Adult Reference Available -
Indiana State Library - Indianapolis ISLM HF5549.5 .E43 P49 2009 (Text) 00000105899124 Browsing Collection Available -

Record details

  • ISBN: 9781605906461 (pbk. : alk. paper)
  • ISBN: 1605906468 (pbk. : alk. paper)
  • ISBN: 9781605906478 (electronic)
  • ISBN: 1605906476 (electronic)
  • ISBN: 1605906689
  • ISBN: 9781605906683
  • Physical Description: xv, 207 pages : illustrations ; 26 cm
  • Publisher: Lanham, Md. : Government Institutes/Scarecrow Press, 2009.

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references.
Formatted Contents Note:
Introduction -- The five steps -- Step 1. Understand -- Two myths -- Myth 1 : "It can't happen here" -- Myth 2 : :It can't be prevented" -- The nature and scope of workplace violence -- Types of workplace violence and their characteristics -- Type 1 : violence by strangers -- Type 2 : violence by customers or clients -- Type 3 : violence by coworkers -- Type 4 : violence by personal relations -- Type 5 : violence by terrorism -- Who is vulnerable? -- Is your workplace a breeding ground for violence? -- Negative interpersonal behavior -- Negative organizational behavior -- The stressful workplace -- The consequences -- The monetary impact --
Step 2. Detect -- Behavioral profiles -- Formula for workplace violence -- Profile -- 1. Previous history of violence -- 2. Loner -- 3. Emotional problems -- 4. Career frustration -- 5. Antagonistic relationship with others -- 6. Obsession -- A word of caution -- Applying the profile -- Observable warning signs -- 1. Violent and threatening behavior -- 2. Strange behavior -- 3. Emotional problems -- 4. Performance problems -- 5. Interpersonal problems -- 6. At the end of his rope -- Shotgun -- Triggering event(s) -- 1. Job/career related -- 2. Institutional -- 3. Personal crisis -- 4. Benchmark date -- Applying the warning signs and triggering events -- The one absolute : never ignore! -- Five levels of instability -- Preventing employee violence -- Detecting domestic violence -- Detecting terrorism -- Review possible suspicious activity -- Fraudulent identification -- Unusual purchases or thefts -- Workplace violence case studies -- Case study 1 : the romantic stalker -- Case study 2 : the violent security guard -- Case study 3 : domestic violence -- Case study 4 : terrorism --
Step 3. Defuse and protect -- Defusing a hostile coworker or customer -- Suggestions for responding to the five levels of instability -- Defusing practice activity -- Situation 1 : the demanding supervisor -- Situation 2 : the denied insurance claim -- Situation 3 : the work/family crisis -- Coping with someone threatening you with a weapon -- Coping with telephone threats -- Self-protection tips -- How to break up a fight -- How to protect yourself while shopping -- How to protect yourself in a parking lot/garage -- How to protect yourself while walking at night -- How to protect yourself against domestic violence -- Physical security -- Access controls -- Duress code -- Two-person rule -- Computer security -- Law enforcement -- Jurisdiction -- "What would you do if" scenarios -- Scenario 1 : the tired truck driver -- Scenario 2 : the stubborn smoker -- Scenario 3 : the drunken contractors -- Scenario 4 : hunting season -- Scenario 5 : the jealous husband -- Scenario 6 : hey, there's a fight! -- Scenario 7 : I'm fired?! --
Step 4. Assess and contain -- Risk assessment team -- Employees -- Managers and supervisors -- Organization's heads -- Human resources staff -- Employee assistance program counselors -- Unions/employee organizations -- Security/facilities staff -- Law enforcement staff -- Conflict resolution officers -- Conduct a risk assessment -- Incident response -- Incident response planning -- Emergency plans -- Immediate response to a severe incident -- Response when immediate danger has ceased -- Follow-up -- Violence response protocols -- Response protocol : dangerous or armed person -- If you witness an armed individual at any time -- If an armed suspect is outside your building -- If an armed suspect is inside the building -- If an armed suspect comes into your workplace office -- Response protocol : suspicious individual -- Response protocol : situations where immediate action is not required -- Response protocol : emergency evacuation -- Response protocol : bomb threats -- Plan your encounter with a potentially violent person -- Personal safety tips -- The aftermath -- Deal with the aftermath -- Critical incident stress management -- Debriefings -- Management steps to help an organization recover -- Dealing with the consequences of violence -- "What would you do if" scenarios -- Scenario I--the drunken contractors (alternate version) -- Scenario 2--the terrorist -- Case studies -- Case study 1 : domestic violence in the workplace -- Case study 2 : threatened suicide -- Risk assessment checklist -- 1. Conventional security measures -- 2. Means to safely communicate dangerous situation -- 3. Policies -- 4. Incident reporting and tracking process -- 5. An alternative reporting process -- 6. Clear and consistent commitment by management -- 7. Hiring process -- 8. Discipline, termination, and lay-off processes -- 9. Training of supervisors and managers -- 10. Training of employees -- 11. Employee assistance program -- 12. Crisis management program -- 13. Periodic testing of the systems and processes -- 14. Ongoing reviews and assessments of the program -- Incident report form -- Bomb threat check sheet --
Step 5. Prevent -- 10 Keys to prevent violence from scarring your workplace -- 1. Ensure a culture of respect -- Respect -- Appreciation -- Involvement -- Inquiry -- Active listening -- 2. Reduce workplace stress -- What the employer can do -- What individuals can do for themselves -- Cool tool 1 : the physical arena -- Cool tool 2 : the mental arena -- Cool tool 3 : the interpersonal arena -- Cool tool 4 : the spiritual arena -- Stress application -- 3. Establish violence and weapons policies -- 4. Use proper employee-selection techniques -- 5. Standardize discipline and termination procedures -- 6. Recognize signs of trouble, and ensure they are reported -- 7. Investigate all threats, complaints, and red flags -- What constitutes a threat? -- Addressing threatening behavior -- Questions to ask -- 8. Take appropriate action -- 9. Train managers, employees, and security personnel -- Employees -- Managers -- Security personnel -- 10. Conduct a risk assessment -- Case Studies -- Case study 1 : stalking -- Case study 2 : threat of violence -- Case study 3 : threatening behavior -- Case study 4 : threat to kill -- Case study 5 : intimidation -- Case study 6 : frightening behavior -- Case study 7 : disruptive behavior -- Case study 8 : threat assessment -- Components of a domestic violence workplace safety plan -- Appendices -- Appendix A. Special-interest areas -- Appendix B. What to do in an emergency -- Appendix C. Terrorism -- Appendix D. Bomb threat procedures -- Appendix E. Physical security -- Appendix F. Legal issues -- Appendix G. Violence prevention resources -- Bibliography -- About the authors.
Subject: Violence in the workplace > United States > Prevention.
Violence in the workplace > United States.

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