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America's service meltdown : restoring service excellence in the age of the customer / Raul Pupo.

Pupo, Raul. (Author).
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Available copies

  • 2 of 2 copies available at Evergreen Indiana.

Current holds

0 current holds with 2 total copies.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Fulton Co PL - Rochester Main Library 658.8 PUP (Text) 33187002991251 Nonfiction Available -
Mooresville PL - Mooresville BUS 658.812 PUP (Text) 37323001959918 BUSINESS Available -

Record details

  • ISBN: 9780313386022 (alk. paper)
  • ISBN: 0313386021 (alk. paper)
  • ISBN: 9780313386039 (ebook)
  • ISBN: 031338603X (ebook)
  • Physical Description: xxiii, 167 pages ; 25 cm
  • Publisher: Santa Barbara, Calif. : Praeger/ABC-CLIO, [2010]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references (pages [155]-160) and index.
Formatted Contents Note:
Leadership from the top -- A customer focus trumps all other strategies -- Service ethic -- Power to the front line -- Musings on the economics of service.
Summary, etc.:
Identifies the problem areas, and then provides great detail on fixing the issues, from leadership, to hiring, providing more power to frontline employees, to accounting, to communication; a broad spectrum of business is considered.
Subject: Customer services > United States.
Customer relations > United States.

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