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Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry.

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Available copies

  • 2 of 2 copies available at Evergreen Indiana.

Current holds

0 current holds with 2 total copies.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Indiana State Library - Indianapolis ISLM HF5415.5 .B478 1999 (Text) 0000103929923 General book Available -
Westfield Washington PL - Westfield 658.812 Berry (Text) 78292000286092 Adult Non-Fiction Book Collection Available -

Record details

  • ISBN: 0684845113
  • Physical Description: xiv, 269 pages : illustrations ; 25 cm
  • Publisher: New York, NY : Free Press, [1999]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references (pages 249-255) and index.
Subject: Customer services > Management.
Customer services > Management > Case studies.
Service industries.

Additional Resources