Turning lost customers into gold : --and the art of achieving zero defections / Joan Koob Cannie.
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- 1 of 1 copy available at Evergreen Indiana.
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| Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
|---|---|---|---|---|---|
| Indiana State Library - Indianapolis | ISLM HF5415.5 .C363 1994 (Text) | 0000103929899 | General book | Available | - |
Record details
- ISBN: 0814451101
- Physical Description: ix, 131 pages ; 24 cm
- Publisher: New York : AMACOM, 1994.
Content descriptions
| Bibliography, etc. Note: | Includes bibliographical references and index. |
Search for related items by subject
| Subject: | Consumer satisfaction. Customer services. Customer relations. |
