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Turning lost customers into gold : --and the art of achieving zero defections / Joan Koob Cannie.

Available copies

  • 1 of 1 copy available at Evergreen Indiana.

Current holds

0 current holds with 1 total copy.

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Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Indiana State Library - Indianapolis ISLM HF5415.5 .C363 1994 (Text) 0000103929899 General book Available -

Record details

  • ISBN: 0814451101
  • Physical Description: ix, 131 pages ; 24 cm
  • Publisher: New York : AMACOM, 1994.

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references and index.
Subject: Consumer satisfaction.
Customer services.
Customer relations.

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