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Winning ways : achieving zero-defect service / Jacques Horovitz ; foreword by Gilbert Trigano.

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Available copies

  • 1 of 1 copy available at Evergreen Indiana.

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
West Lafayette PL - West Lafayette 658.812 HOR (Text) 31951002223268 2nd Floor - Non-Fiction Available -

Record details

  • ISBN: 091529978X (alk. paper) :
  • Physical Description: xxii, 143 pages : illustrations ; 24 cm
  • Publisher: Cambridge, Mass. : Productivity Press, [1990]

Content descriptions

General Note:
Translation of: La qualité de service.
Subject: Customer services.

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