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Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

Zeithaml, Valarie A. (Author). Parasuraman, A. (Added Author). Berry, Leonard L., 1942- (Added Author).
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Available copies

  • 1 of 1 copy available at Evergreen Indiana.

Current holds

0 current holds with 1 total copy.

Location Call Number / Copy Notes Barcode Shelving Location Status Due Date
Indiana State Library - Indianapolis ISLM HF5415.5 .Z45 1990 (Text) 00000105841068 General book Available -

Record details

  • ISBN: 0029357012 :
  • Physical Description: xii, 226 pages : illustrations ; 25 cm
  • Publisher: New York : Free Press ; [1990]

Content descriptions

Bibliography, etc. Note:
Includes bibliographical references (pages 207-218).
Subject: Customer services.
Service industries > Quality control > Mathematical models.
Customer service.
Service industries.
Quality Control.

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